Cancellation & Refund Policy.
We want our subscription plans, variable quotas, and custom add-ons to feel fair and predictable. This policy explains how cancellations work, when payments are protected, and how we handle refunds.
01. How Our Plans and Add-ons Work
Affynk offers different subscription tiers that give your workspace a set quota of tools, actions, or file allocations. If your workspace hits its preset limit, you can buy extra add-ons or increase your limits directly to keep your business running smoothly without interruption.
Because these plans and add-ons grant instant access to server resources, cloud processing power, and specialized features, payments are linked directly to your active consumption.
02. Fair Refund Eligibility Rules
To keep our business running sustainably while protecting users from accidental charges, we apply the following fair-use refund conditions:
Accidental Upgrades
If you upgrade your plan by mistake, you can ask for a full refund within 7 days of the transaction, provided your workspace has not used any of the newly added plan resources or quotas.
Active Quota Rule
Once a workspace goes over its base limit or uses an add-on to process information, that billing cycle is considered fully used. We do not provide refunds for features or quotas already consumed.
One-Time Add-ons
All single-use add-on purchases made to expand limits instantly are final and non-refundable. They are deployed to your workspace the moment payment succeeds.
03. Frictionless, Anytime Cancellations
You can cancel your subscription renewal at any moment directly through your account dashboard. No phone calls or complex tickets required.
When you cancel, your workspace stays premium and keeps its remaining quota until the end of your current billing period. Once that period ends, your account will drop down to our free tier automatically, and you will not be charged again.
04. Resolving Mistakes & Technical Errors
We know technical bugs can happen. If you are charged twice for the same renewal due to a billing systems conflict, or if an outage prevents you from accessing your paid limits, our team will review your account history logs and issue a correction or credit immediately.
Indian Banking Standards
All approved refunds are sent directly back to your original payment method (Credit/Debit Card, UPI, or Net Banking). Depending on your bank's normal speeds, it generally takes 5 to 14 working days to show up in your account.
Stuck with a billing discrepancy?
If you believe you have been billed unfairly or if a transaction failed but still deducted money from your account, reach out to us right away.
contact@affynk.com